The question that everyone asks themselves before taking a warranty for their systems and appliances is whether the company they intend to take the policy with is legit. Some people face challenges picking the right company partly because there are many offering warranty services and because there’s a lot of information about warranty companies out there.
If you’ve ever wondered whether American Residential Company is legit, this article may help you determine that. Read on to learn about ARW reviews, pricing, coverage, and more.
Overview
American Residential Warranty is a company that gives customers different warranty plans depending on the appliances and systems they want to be covered. The plans are aimed at covering replacement or the repairs of main home appliances and systems.
The company also has other additional plans that cover well pumps, pools, and electronics. The warranty plans that this company will give you include:
- Hitting and Cooling
- Platinum
- Kitchen Plus
- Platinum Premier
- 3-In-One Bundle
- 4-In-One Bundle
- Electronics Protection
The company boasts of operations within 50 states, 24-hour support throughout the year, a 30-day money-back guarantee, affordable add-ons, and impressive affiliations.
American Residential Warranty Pricing
Having a plan with ARW offers you a flexible payment option. You can pay for your plans monthly, quarterly, or annually. However, American Residential Warranty only offers monthly pricing for the ultimate electronics protection plans. Its annual and quarterly payments have discounts and have the option of a money refund if you aren’t satisfied with their services within 30 days of signing up.
Additionally, they require you to pay $39 to enroll for a warranty plan. If you’re lucky enough, you may pay the enrolment fee when it has a 20% discount. The following are the prices of different plans: Kitchen Plus costs $299 per year, Platinum Premier costs $549, Hitting and Cooling costs $359, 3-In-One Bundle costs $1071. The Ultimate Electronic protection is the only one charged monthly at $24.
ARW’s Add-Ons
The American Residential Company can offer you additional coverage for particular appliances and systems if you intend to expand your protection. These offers are known as add-ons and include your refrigerator, water heater, drier, washer, ice maker, well pump, conditioner, sewer line, ceiling fan, water line, pool and spa, and food spoilage. You can also add other appliances to your warranty using add-ons.
For example, the company can give you a customized plan if you want to have one cover for two freezers.
Reviews And Complaints
Most sites have given the American Residential Warranty Company a rating of 4 and above. That’s because most customers are satisfied with the company’s services. However, some customers have given it low ratings though this is attributed to their lack of understanding of contracts and coverage limits.
Trustpilot has awarded it with a 4.6/5 – star rating and ConsumerAffairs 4.7 stars. The company also has an A+ BBB rating.
Pros Of American Residential Warranty Company
- Nation Wide Coverage
ARW has offices all over the US as opposed to some warranty companies that only serve restricted geographical areas. That means that you can access its services conveniently regardless of where you live within the country.
- 24/7 Customer Service
AWR’s customer service representatives are available 24 hours a day, 7 days a week. That means that if your appliance or system breaks down in the middle of the night, you can make a service request call and get contractors to come to your house to attend to your emergency. It also means that you can access services quickly and lessen your stress.
Apart from that, you can file a claim through a phone call or online. You only need to ensure that you record all your conversations and download the relevant documents to use as evidence if a dispute arises. AWR’s customer service representatives also respond to their customer reviews.
- Many Plan Options
ARW has at least 4 plans with different costs. They also have flexible payment options that allow you to pay monthly, yearly, or quarterly. Their range of plans enables you to select an affordable cover. Besides, compared to other warranty companies, their plans are cheaper.
- Flexible Contractors
Unlike other warranty companies that only send you their contractors, ARW allows you to select your contractor to do your repairs. All you need to do is to alert them that you’d like to use your contractor. The contractor will require authorization from the company before performing the repairs. Using your contractor enables you to work with somebody you trust as opposed to a stranger. However, if you don’t have a contractor, they’ll send you one of their licensed and experienced technicians.
Bottom Line
American Residential Warranty has been operating for quite some time and gives various plans to cover multiple appliances and systems. From its reviews and customer feedback, it’s definitely legit.